Backorder Service Terms and Conditions

1. Introductory provisions

These Terms and Conditions govern the ordering and provision of the Backorder and Backorder VIP services for .sk top-level domains through the Backorder.sk website (the “Terms”). They form part of the contract between the Provider and the Customer.

The Terms apply to the service variant, domain, price and payment arrangement shown in the summary of the particular order. For these details, the information shown in the order takes precedence over the general product description.

2. Provider identification

The service is provided by:

• Platon Technologies, s.r.o.
• Hlavna 3, 927 01 Sala, Slovakia
• Company ID: 36 279 129
• Tax ID: 2022119572
• VAT ID: SK2022119572
• SK-NIC identifier: PLAT-0008
• Commercial Register of the District Court Trnava, Section Sro, Insert No. 17979/T

Contact details are available on the Contact page. Complaints may be submitted through the contact form or to the general support address helpdesk@platon.net.

3. Definitions

• Customer means a person or organisation that submits an order for the service.
• Domain means the specific .sk domain name stated in the order or later assigned to a Backorder credit.
• Registry means the .sk domain registry and its operator; the Registry's rules and technical interfaces are not controlled by the Provider.
• Capture means an automated technical attempt to register the Domain after the Registry makes it available for registration.
• Standard Backorder or Classic means a prepaid composite service consisting of a Backorder credit, Domain assignment and monitoring, and an attempt to capture it.
• Backorder VIP means a service for one specific Domain, with a card pre-authorisation of the price and settlement only if the capture succeeds.
• Pre-authorisation or hold means the temporary reservation of an amount on a card. It is not yet a settlement or receipt of the amount by the Provider.
• Settlement means completion of the card payment by which the pre-authorised amount is transferred to the Provider.
• Release of a hold means cancellation of the pre-authorisation before settlement. It is not a refund of an amount already settled.
• Refund means returning a payment that has already been settled.

4. Subject matter and nature of the Backorder service

The Customer is not purchasing an existing Domain, ownership of a Domain or a Domain reservation. An order does not guarantee that the Domain will be acquired.

The service consists of monitoring the Domain's status and making an automated technical attempt to register it if and when the Registry fulfils the conditions required for registration. The Provider cannot ensure that the Domain will be released or that its attempt will succeed.

5. What the Customer orders

With Standard Backorder, the Customer orders one Backorder credit. The credit may be purchased with a Domain assigned to it or, where the ordering process permits, without one, in which case the Domain can be assigned later in the administration interface. One credit may be used for one Domain at a time.

With Backorder VIP, the Customer always orders the service for one specific Domain stated in the order. A VIP order cannot be used for a different Domain.

6. Rules common to Backorder services

• The Domain must be a valid .sk domain name and comply with the Registry's rules.
• Within the Provider's system, the same Domain can be assigned for Backorder to only one customer. This internal exclusivity does not restrict other registrars or third parties.
• If another customer has already assigned the Domain in the system, the order may allow the purchase of a Standard Backorder credit without an assigned Domain; this does not apply to VIP.
• Monitoring may continue for an extended period. No interim change may be visible in the customer interface while the system is waiting for the decisive Registry event.
• The Provider informs the Customer by email about credit activation, the result of assigning the Domain and the result of the automated registration, to the extent supported by the system.

7. Standard Backorder terms

Standard Backorder may be ordered for a valid .sk Domain whether or not it is due to be released immediately, or as a credit without a pre-assigned Domain where the ordering process offers this option. An attempt to capture a particular Domain can only be made after it is assigned to the credit and the Registry makes it available for registration.

Standard Backorder is paid in advance by card. Its price is EUR 39 excluding VAT; the final price with or without VAT according to the Customer's tax treatment is shown before the order is confirmed.

Service provision begins when the credit is activated and, where a Domain is assigned, when it is assigned and monitoring starts. If capture is unsuccessful, the credit remains active and the Customer may assign a different .sk Domain free of charge or retain the original Domain for further monitoring. According to the product description, the credit remains valid without a time limit until a Domain assigned to it is successfully captured.

If the Domain currently assigned to a Backorder credit is in pendingDelete status, it cannot be changed to another Domain on the day it is queued for capture. If the capture succeeds, the credit is used. If the capture fails, the credit remains active; after the capture result has been determined, the Customer may retain the original Domain for further monitoring or assign a different Domain.

An unsuccessful capture alone is not a reason to refund the Standard Backorder price because monitoring and the technical attempt are already part of the service being provided and the credit does not expire after a failed attempt. This does not affect the Customer's rights in the event of defective performance or any other rights that cannot be excluded by contract.

8. Backorder VIP terms

Backorder VIP is intended to capture one specific Domain at its next expected release. The current order process accepts VIP if the system detects that the Domain is in pendingDelete status. If the Domain is not in this status, the VIP order is automatically changed to Standard Backorder before payment and the Customer is informed of the change in the order summary.

The Backorder VIP price is EUR 99 excluding VAT; the final amount according to the Customer's tax treatment is shown before the order is confirmed. At the time of ordering, this amount is only pre-authorised on the payment card.

If capture succeeds, the pre-authorised amount is settled. If capture fails, the pre-authorisation is cancelled and the Customer is not charged the service price. VIP does not guarantee successful acquisition of the Domain and does not create a credit that can be used for another Domain.

9. Order and formation of the contract

The Customer enters the order and billing details, selects the service variant, Domain and payment arrangement, and checks the order summary before proceeding to the payment gateway. Until proceeding to the gateway, the Customer may correct the details and, for an eligible Domain, switch between Classic and VIP.

Submission of an order constitutes an offer to enter into a contract. The Provider accepts the order by activating the service or by sending another express confirmation to the Customer. Successful verification of the card operation does not in itself confirm a successful Domain capture. If the card payment or pre-authorisation is not accepted, the service is not activated.

10. Price and payment terms

The current ordering process supports payment by card through an external payment gateway. Standard Backorder is settled when ordered; for VIP, only a pre-authorisation is made when ordered. The price, VAT and total amount are shown to the Customer before the order is confirmed.

The tax treatment is determined from the billing information and VAT ID validation in the order. The Customer is responsible for the accuracy of the information required to determine the price and tax.

11. Payment pre-authorisation for Backorder VIP

Through pre-authorisation, the card issuer or bank temporarily reduces the available balance or credit limit by the amount held. The Provider does not receive the amount at this stage.

After a successful capture, the Provider initiates settlement. After an unsuccessful capture, the Provider initiates cancellation of the pre-authorisation. The time taken for the release to appear on the account or available limit is determined by the bank, card company and payment-scheme rules and is not fully controlled by the Provider.

12. Domain monitoring and capture process

The system monitors available information about the Domain. When it determines that the Registry has made the Domain available for registration, it automatically submits a registration attempt. Exact timing depends on Registry data and interfaces, network availability, system load and the .sk rules.

The system may show no visible changes while waiting. The absence of an interim change does not by itself mean that monitoring is not taking place.

13. Successful capture

A capture succeeds if the Provider's registration attempt results in the Domain being registered for the Customer in accordance with the Registry's data and rules. The Domain registration fee for the first year is included in the service price.

• For Standard Backorder, the credit used is consumed by the successful capture.
• For Backorder VIP, the pre-authorised amount is settled.

The Provider informs the Customer of the result by email. Following successful capture, the Customer cannot claim a refund merely because the Customer has changed their mind or no longer wants the Domain. This does not affect rights arising from a proven defect or rights that the Customer cannot validly waive.

14. Unsuccessful capture

A capture is unsuccessful in particular where a registration attempt is made but another party registers the Domain, the former holder renews it, the Registry does not release it, or the Registry rejects registration for a reason outside the Provider's control.

• For Standard Backorder, the credit remains active and another Domain may be assigned to it free of charge, or the original Domain may continue to be monitored.
• For Backorder VIP, the pre-authorisation is cancelled and the amount is not settled.

The Customer is informed of the automated registration result by email.

15. Reasons why a Domain may not be acquired

The outcome may be affected in particular by:

• renewal or another action by the former holder;
• a decision by the Registry not to release the Domain, to hold it or to exclude it from registration;
• the rules, time limits and rule changes of the relevant TLD;
• simultaneous requests from other registrars, competing services or third parties;
• the order and method in which the Registry processes requests;
• unavailability, restriction or delay of Registry interfaces, the network or other infrastructure;
• incorrect, incomplete or outdated information supplied by the Customer;
• a legal, technical or administrative barrier to registration.

16. Difference between an unsuccessful capture and defective performance

An unsuccessful outcome does not automatically mean that the service was defective. If the system monitored the Domain and made the ordered attempt, but another party acquired the Domain, the former holder renewed it or the Registry did not release it, this will generally be a risk inherent in the nature of the service.

Performance may be defective in particular if the order was not correctly entered into the system, the service did not operate as described, or the system failed to make the ordered attempt because of a demonstrable fault on the Provider's side even though the Domain was available and the conditions for the attempt were met. In that case, the Customer is entitled to submit a complaint and the Provider is liable for breach of its obligations to the extent provided by the contract and mandatory law.

17. Changing or selecting the wrong service variant

Before confirming the order, the Customer must check the selected product, Domain, price and payment arrangement. The order summary allows the details to be corrected before proceeding to the payment gateway; for a Domain eligible for VIP, the order allows switching between Classic and VIP. If the system determines that the Domain is not eligible for VIP, it changes the variant to Classic and displays the change before confirmation.

After the order is confirmed, the system does not offer a self-service payment of the price difference or self-service conversion of a confirmed Classic order to VIP. The Customer must contact the Provider without delay; whether a change or cancellation is possible will be assessed according to the order status, whether service provision has begun, the status of the card operation and applicable rights. The Provider does not promise a change if service provision has already begun or a capture has been carried out.

The Domain assigned to an active Standard Backorder credit may be changed free of charge through the administration interface. Backorder VIP is tied exclusively to the Domain in the order.

18. Customer obligations

The Customer must:

• provide complete, accurate and current contact, billing and tax information;
• check the service variant, Domain, price and payment arrangement;
• ensure that the order and intended registration do not infringe third-party rights or the Registry's rules;
• keep the email address operational, monitor notices and provide necessary cooperation;
• protect the credentials for the administration interface;
• notify the Provider without delay of any identified error or discrepancy in the order.

Where the billing country is the Slovak Republic or the Czech Republic, purchase is permitted only to a Customer who supplies a company registration number and checks the order_business_confirmation field. The Customer thereby declares that the service is being ordered as a business in connection with its business activities. Such a contract is not treated as a consumer contract, and rights that depend exclusively on consumer status do not apply. The system does not impose this restriction for other billing countries; any consumer status is assessed according to the actual circumstances and applicable law.

19. Provider obligations

The Provider must correctly enter an accepted and activated order into the system, provide monitoring and make the ordered technical attempt in accordance with the service description, record the available result data and inform the Customer by the supported method.

The Provider must also professionally investigate a reported defect and provide an appropriate remedy where a breach of its obligations is established. The Provider is not responsible for the decisions and actions of the Registry or third parties themselves, but remains responsible for its own actions and the systems under its control.

20. Complaints

A complaint may be submitted through the contact form or to helpdesk@platon.net. The Customer should state the order number, Domain, service variant, description of the event, approximate time and any available supporting material.

The Provider will investigate the order status, monitoring and registration-attempt records, the card-operation status and available Registry data. If a defect on the Provider's side is established, the Provider will provide a remedy appropriate to the nature of the defect, such as proper completion of the service, repeat performance where still useful and possible, an appropriate price reduction or refund of a settled payment. This does not restrict any rights granted to the Customer by mandatory law.

21. Payment refunds and release of holds

• Standard Backorder: the price is not refunded merely because capture was unsuccessful or the Customer changed their mind after service provision began. The credit remains active after a failed attempt. A refund may be available in the event of a proven defect, incorrect settlement or where required by mandatory law.
• Backorder VIP after failure: the Provider cancels the pre-authorisation; because the amount was not settled, this is not a refund.
• Backorder VIP after success: the amount is settled. It cannot be reclaimed merely because the Customer later changes their mind; claims based on a proven defect or incorrect settlement remain unaffected.
• Refund: if an amount has already been settled and a reason to return it arises, the Provider makes a refund by the same or another agreed method, subject to the payment system's capabilities.

The time taken for a bank to display a released hold or refund also depends on the Customer's bank and the card company.

22. Liability and technical limitations

The Provider is not responsible for whether the Domain is released or acquired, or for an outcome following a properly made attempt that is determined by the Registry or a third party. This provision does not release the Provider from liability where its own demonstrable fault causes it to fail to enter the order, make the ordered attempt or provide the service as described.

Internet, registry and payment systems may be temporarily unavailable or delayed. The Provider takes reasonable technical and organisational measures but cannot guarantee continuous availability of third-party systems.

23. Force majeure and actions of third parties

Circumstances outside the Provider's reasonable control include serious network and infrastructure outages, attacks against information systems, decisions of public authorities, changes to or failures of the Registry and payment gateway, natural events and other unforeseeable and unavoidable events.

Such a circumstance does not by itself release the Provider from its duty to inform the Customer, take reasonable measures to mitigate the consequences and perform obligations that remain possible in the circumstances.

24. Personal data protection

The Provider processes personal data required to accept and perform the order, communicate, invoice and protect its rights. Further information is available in the Privacy Policy.

The Customer enters payment-card data directly at the payment gateway. The Provider receives information about the result of the card operation needed to process the order, but not the complete payment-card data.

25. Communication and delivery of notices

The Provider communicates primarily by email to the address stated in the order and through the website or administration interface. In particular, the system sends notices about credit activation, the result of assigning the Domain and the result of the automated registration.

The Customer is responsible for ensuring that the email address is correct and available, including checking the spam folder. If an expected activation message is not received, the Customer should contact the Provider.

26. Changes to the Terms

The Provider may amend the Terms, in particular following changes to the service, technology, prices, Registry rules or legal requirements. A particular order is governed by the version accepted when the contract was made unless a change is more favourable to the Customer, follows from mandatory law or is otherwise agreed by the parties.

Where a change is intended to affect an active service, the Provider will give reasonable advance notice where the reason for the change permits.

27. Governing law and final provisions

Legal relationships are governed by the laws of the Slovak Republic unless mandatory conflict-of-law or other rules provide otherwise. The parties will first attempt to resolve any dispute by agreement. Court jurisdiction is determined under mandatory law.

If any provision is invalid or unenforceable, the remaining provisions remain unaffected. The Slovak and English versions are intended to have the same meaning; in the event of doubt, the Slovak version prevails to the extent permitted by mandatory law.

These Terms and Conditions are valid and effective from 6 August 2026.